Exceptions are where trust breaks first

When teams say “we don’t trust the integrated data,” it’s often not about the happy path.

Trust usually breaks at exceptions.

A very common one in AMI/DER programs: temporary comms outages.

Do we replace the substituted values?

And if yes, who owns the rule and the downstream impact?

If these rules aren’t explicit early, the program slows down through manual validation and approvals.

And worse, there’s a quiet risk of corruption when different systems “choose their own truth.”

Practical checks (quick):

• Do we have a clear policy for overwrite vs retain vs reconcile?
• Is the policy consistent across downstream consumers (ops/planning/reporting)?
• Can we trace which values were substituted vs measured later?

If you’re seeing trust issues, start here: exception rules and ownership.

— Pradeep

P.S. You've received this email because we're connected on LinkedIn. Feel free to unsubscribe any time.